PALO ALTO, Calif. & NOTTINGHAM, England–(BUSINESS WIRE)–Uniphore, a pacesetter in conversational AI and automation at this time introduced it has acquired Red Box, the main open enterprise platform for capturing voice, display and metadata from conversations.
Red Box’s confirmed monitor file in capturing and securing each voice and display dialog, in real-time and publish name, is a robust addition to Uniphore’s portfolio and can bolster the capabilities of the Uniphore X platform, which world enterprises have come to depend on to derive worth from each dialog.
Conversations are any group’s most vital asset. The worth obtained from these interactions impacts each side of enterprise – particularly buyer loyalty. Actual-time voice and display seize capabilities that work seamlessly with AI and automation know-how can change the sport for organizations seeking to get essentially the most out of their buyer conversations.
With the acquisition of Red Box, Uniphore will now ship seamless entry to AI-ready voice and display recording information from 100% of conversations to drive automation and analytics at scale within the contact heart by means of its {industry} main conversational AI and automation. This may assist drive sooner time to worth and a greater buyer expertise at a decrease price.
With full entry and management of their captured information by way of open APIs, organizations may also have the ability to leverage the total worth of voice recordings to assist make well timed and strategic enterprise selections in real-time in addition to making certain regulatory compliance.
The mixing of Red Box into Uniphore’s providing delivers distinctive and industry-leading advantages to clients, together with:
- Full information sovereignty and skill to freely entry aggregated voice information from 100% of conversations, in contrast to at this time’s siloed and proprietary techniques.
- Means to extract wealthy insights and ship automation from real-time and AI-ready voice and display information at scale.
- Accelerated time to worth of Uniphore’s merchandise for self-service, agent help and analytics by means of sooner and safe seize of voice and display information.
- Means for organizations emigrate to a contemporary structure that’s scalable, realizes fast time to worth and reduces TCO.
“During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos,” stated Umesh Sachdev, CEO and co-founder of Uniphore. “Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”
“By means of the years, our clients have relied on us to securely seize their most vital asset–voice conversations, and to present them full sovereignty of this strategic information set to unlock its worth,” stated Richard Stevenson, CEO of Red Box. “We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry leading AI and automation capabilities, helping them drive their business forward.”
The acquisition of Red Box provides to Uniphore’s innovation portfolio, together with emotion AI, no code low code improvement and data AI. With this acquisition, Uniphore has additional strengthened its footprint in Europe, and positioned itself to ship really built-in and seamless buyer and worker expertise for all world organizations.
The Red Box group, its mental property, and merchandise at the moment are a part of Uniphore, enabling Uniphore to proceed to ship industry-leading services for his or her world joint buyer base.
About Red Box
Red Box is the main devoted voice specialist with over 30 years’ expertise in empowering organizations to seize, safe and unlock the worth of enterprise-wide voice. Conversa by Red Box is the following technology and first really open microservices-based, enterprise voice platform. It provides a revolutionary occasion pushed and globally extensible structure, market main infrastructure TCO and scalability.
Offering mission important, resilient seize of wealthy, prime quality voice information and media from each dialog, wherever, on any platform and in actual time, Conversa offers clients with end-to-end information sovereignty and open entry to the world’s most intensive ecosystem of main AI voice applied sciences.
Red Box is trusted by main organizations throughout monetary providers, contact heart, authorities, and public security sectors and captures and secures tens of millions of calls every day for hundreds of shoppers world wide.
About Uniphore
Uniphore is the worldwide chief in conversational AI and automation. Daily, billions of conversations happen throughout industries — customer support, gross sales, HR, schooling and extra. Whether or not they’re human to human, human to machine or machine to machine, conversations are on the coronary heart of every thing we do, and the brand new forex of the enterprise.
At Uniphore, we imagine corporations that finest perceive and act on these conversations will win. We’ve constructed essentially the most complete and highly effective platform that mixes conversational AI, laptop imaginative and prescient, emotion and tonal evaluation, workflow automation, and RPA (Robotic Course of Automation) with a business-user-friendly UX in a single built-in platform to rework and democratize buyer experiences throughout industries.
For extra data on the information, go to: www.uniphore.com; https://uniphore.wistia.com/medias/ub5e66jdut
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