Viewers tuning into Netflix to watch the widespread “Squid Game” or “Ginny & Georgia” in all probability don’t equate the expertise with constructing AI fashions utilizing enterprise instruments, however one tech firm government says his firm has a mission to change that.
“Netflix brought shows in ‘as is,’ and they gave them the Netflix value,” mentioned Elad Ziklik (pictured), vp of AI and knowledge science providers at Oracle Corp. “I want to bring the best AI software and hardware to Oracle Cloud Infrastructure and do a fulfillment by Oracle on that. You’ll get the Oracle security and identity and single bill and everything you’d expect from a company like Oracle. We are looking to become the Netflix of AI.”
Ziklik spoke with theCUBE trade analyst Dave Vellante throughout an unique broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They mentioned Oracle’s automation technique and the way evolving applied sciences, similar to ChatGPT, will revolutionize AI functions for enterprise.
Fixing enterprise issues
Over the previous a number of years, Oracle has pursued a machine studying technique to drive automation in Oracle’s database portfolio. AI has been built-in into many of Oracle’s enterprise functions, and the firm’s MySQL HeatWave platform has in-database machine studying amongst its many options.
“We’ve developed a full suite of machine learning and AI services for pretty much every use case that you would expect right now, from applying natural language processing to understanding customer support tickets or social media,” Ziklik mentioned. “What most customers want is business AI. They just want the business problem solved by applying AI to it. Our focus is making it easy for customers to apply AI where they need to, in the right business context.”
In October, Nvidia Corp. and Oracle collectively introduced an settlement to add tens of hundreds of Nvidia GPUs to Oracle’s AI infrastructure. The settlement included the H100, Nvidia’s fourth-technology premier function-constructed AI processor.
“We’re going to be first to onboard the new Nvidia H100s, the new super powerful GPUs for large language model training,” Ziklik mentioned. “This recent partnership with Nvidia is another step in bringing the best AI infrastructure capabilities into this platform so you can build any type of machine learning workflow or AI model on Oracle Cloud.”
12 months of the chatbot
Oracle’s formidable plans for enterprise AI are half of a broader evolution inside the know-how world, the place 2023 is shaping up to be the “Year of the Chatbot.” AI-fueled chatbot know-how is drawing the consideration of mainstream media, thanks partly to latest publicity surrounding OpenAI’s ChatGPT.
“General purpose bots are interesting but still limited,” Ziklik mentioned. “It’s about task completion. If I want to automate my expense report processing today inside Oracle, we have a chatbot where I can submit my expenses. The key is around managing the right expectations of what this thing is capable of doing.”
Ziklik recalled a telco buyer he labored with to implement a chatbot that turned the solely selection to work together with clients utilizing language translation. The know-how wasn’t excellent, and the firm heard about it.
“Customers said: ‘This technology sucks, it’s not good, I hate it, I hate your company, I hate your support,’” Ziklik mentioned.
However when provided a selection between ready 4 hours to communicate to a dwell particular person or an instantly accessible chatbot that understood the consumer’s language, the response turned overwhelmingly optimistic.
“The feedback, even though it was the exact same technology, was amazing,” Ziklik recalled. “The key lesson I picked up from this experience was it was all about the right expectation and working around the right use case.”
Is ChatGPT the killer app for the proper use case? OpenAI’s know-how has confirmed adept at producing plausible content material, but Ziklik famous that ChatGPT’s reliability might not but be prepared for prime time.
“Right now it is a complete black box that sometimes produces magic and sometimes produces just nonsense,” Ziklik mentioned. “We will start seeing this type of app solving for specific business problems. In the next 6, 12, 24 months, this will start getting more dependable, and it’s going to change how industries are being managed.”
In the meantime, Oracle has concentrated on build up its AI follow with a particular focus on the healthcare trade. Close to the finish of 2021, the firm acquired healthcare know-how large Cerner Corp. for $28 billion.
“We truly are looking to become the leader in AI for healthcare,” Ziklik mentioned. “If you have a business problem you want to apply AI to solve, we want to be your platform.”
Right here’s the full video interview with Oracle’s Elad Ziklik: