Loyal, the popular shopper well being platform for the nation’s main well being methods and hospitals,introduced an expanded partnership to supply supplier information administration and doctor search providers for PeaceHealth, a nonprofit Catholic well being system that gives care to greater than 2 million sufferers yearly in Washington, Oregon, and Alaska.
The multi-year deal contains enterprise-level storage in addition to supplier and location information administration enhanced with Loyal’s complete medical taxonomy library. Moreover, Loyal will assist PeaceHealth present user-friendly, dependable digital search outcomes to shoppers searching for care utilizing medical and on a regular basis pure language phrases.
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“Searching for care and choosing the right provider are both critical steps in the healthcare journey. Patients expect more from health systems today, and that includes current information about providers, specialties available, and locations. The patient experience starts with finding the right provider,” mentioned Brian Gresh, President of Loyal. “With Loyal’s data management and physician search services, PeaceHealth has the tools to guide consumers to exactly what they’re looking for, when they need it – patients can access information that instills confidence from their very first encounter with the health system.”
PeaceHealth has been a buyer of Loyal’s since August 2021, following their implementation of Loyal’s COVID-19 particular chatbot to assist sufferers searching for steering on signs and care choices. Since then, PeaceHealth has seen greater than 20,000 conversations and, along with Loyal, they’re at the moment within the strategy of implementing broader chatbot and live-chat performance to information sufferers as they search for care, schedule appointments, and search solutions to their healthcare-related questions.
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Loyal’s taxonomy for supplier search works by combining superior machine studying and pure language processing know-how with an ever-growing library of synonyms, key phrases, abbreviations, and frequent misspellings. Shoppers can count on improved accuracy of their search outcomes, in order that they’re extra more likely to be matched with the best supplier the primary time, resulting in elevated affected person satisfaction total.
In FY 2022, PeaceHealth carried out greater than 2.1 million affected person encounters throughout its 164 areas in Washington, Oregon, and Alaska. PeaceHealth has roughly 16,000 caregivers, a multi-specialty medical group follow with greater than 1,100 physicians and suppliers, and 10 medical facilities serving each city and rural communities all through the Northwest.
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