Demicon GmbH is proud to announce the revolution of service administration for its purchasers by means of the mixing of AI-powered ChatGPT expertise and the Atlassian Jira Service Management Knowledge Heart. This modern resolution presents a cutting-edge method to customer assist, offering sooner, extra correct, and customized service to clients.
Service Management is coming into a brand new period with AI-powered chat choices.
The organizations which are presently beginning to implement this resolution may have an awesome aggressive benefit. Whereas this primary iteration units the premise, there are a number of different factors that should be taken into consideration, corresponding to the difficulty of adapting groups, including extra information, manner of working and prompts tailored to the particular setting. Many different challenges are being solved, and extra might be added in future iterations furthering the benefits group acquire utilizing an answer like this.
“Using ChatGPT technology, DEMICON helped an automotive software client take service operations to the next level,” says Christian Wiemer, Senior Marketing consultant at DEMICON and the venture lead, and he continues: “As a result, our clients are able to drastically improve stakeholder experience, while, at the same time, boosting efficiency, gathering important customer data, and turning a customer service staff shortage into an incredible opportunity – setting them up for service excellence and business growth.”
ChatGPT and Jira are an awesome match.
The mix of AI-powered ChatGPT expertise and Jira Service Management Knowledge Heart streamlines the customer service course of, automating routine interactions and releasing up service groups to deal with extra complicated points. The expertise leverages superior pure language processing and machine studying algorithms to present related info and resolve customer queries in real-time, all by means of an intuitive chat-based interface.
Integrating AI with Jira permits DEMICON purchasers to ship a extra constant customer experience by monitoring and managing all customer interactions effectively. This leads to faster decision instances, improved total service high quality and elevated customer satisfaction.
“At Demicon GmbH, our goal is to deliver the highest level of service to our clients,” mentioned Ignacio Aredez, principal cloud resolution architect and continues “By integrating AI-powered ChatGPT technology with Jira Service Management Data Center, we are able to revolutionize the way we deliver service management, providing faster, more accurate and personalized support to our clients.”
As one of many main Atlassian companions within the DACH area, DEMICON is dedicated to delivering modern and efficient options to its purchasers, and this integration is simply the newest instance of its dedication to excellence.
DEMICON is a multi-award-winning IT service supplier with 14 years of experience, and is likely one of the main AWS and Atlassian Platinum & Enterprise Resolution Companions within the DACH market. DEMICON has constructed a legacy primarily based on deep technical experience, strategic pondering, and a people-first method. Our companies vary from customised software program improvement and implementing scaled, agile strategies, corresponding to SAFe, to consulting on agile processes and internet hosting seminars and workshops. Our group of skilled Enterprise Architects, Technical Consultants, Software program Engineers, Enterprise Consultants and Undertaking Managers offers a variety of options to assist firms attain their digital targets. DEMICON has shut to 150 staff in 5 nations and workplaces in Berlin, Hamburg, Munich and Stuttgart.
Atlassian unleashes the potential of each group. Our collaboration software program helps groups arrange, talk about and full shared work. Groups at greater than 144,000 clients throughout massive and small organizations – together with Common Motors, Walmart Labs, Financial institution of America Merrill Lynch, Lyft, Verizon, Spotify and NASA – use Atlassian’s venture monitoring, content material creation and sharing, and repair administration merchandise to work higher collectively and ship high quality outcomes on time. Be taught extra about merchandise, together with Jira Software program, Confluence, Trello, Bitbucket, Opsgenie, Jira Service Desk, and Jira Align at https://atlassian.com.
ChatGPT is part of the OpenAI is an AI analysis and deployment firm. Our mission is to be certain that synthetic basic intelligence advantages all of humanity. OpenAI’s mission is to be certain that synthetic basic intelligence (AGI)—by which we imply extremely autonomous techniques that outperform people at most economically invaluable work—advantages all of humanity. We’ll try to immediately construct secure and helpful AGI, however may even think about our mission fulfilled if our work aids others to obtain this end result.
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